FAQS

Our crystals are sourced over the world, from Tasmania to the highest peaks of the Himalayas in Nepal. Some have come from out of space that fell on the earth millions of years ago. 

Yes, our crystals are ethically sourced & sold.

Ethical mining/sourcing refers to the conditions in which a crystal is unearthed and the people and/or businesses that do it. Whilst a mineral may be sourced ethically from the earth, many stones are sent to factories in other countries for cutting and polishing into spheres and generators. 

The label of ethics also applies to the selling and consumer purchasing. 

Crystals must be correctly identified, certified as natural with any treatments disclosed. Too often crystals are lab grown or treated in a lab and sold as natural. This is incredibly important to us (and our in-house gemmologist) so each piece is tested and certified and accompanied by an authenticity card.

We pride ourselves on our crystal ethics, from earth to home.

Uluna is Australia’s only gemologist owned and certified crystal brand. 

Gemmology is the scientific study of gem-materials. Gemmologists identify and examine gemstones, organic material, crystals and carvings using laboratory equipment including microscopes, UV light, refractometer, spectrascopes and other types of grading instruments. 

A gemmologist can only receive fellowship (FGAA after their name) if they have been board-approved and have passed their exams with distinction.

Our co-founder Stacey Lim FGAA holds the Vice President position at the Gemmological Association of Australia Victorian Division and teaches classes such as ‘Silica Gems’, ‘Opals’ and Crystallography.

Why do you have mostly raw crystals?
In the current crystal industry most polished and carved stones are shipped from their country of origin to factories in India and China that do not operate ethically. As Uluna’s focus is on reducing the carbon footprint of a crystal’s journey, this means sourcing directly from the source of origin. Some countries have lapidarists that polish locally (e.g. Madagascar and Afghanistan) and so we have limited polished and carved stones.

Adding to this we value a crystals formation and see the benefit in these crystalline forms for their aesthetic AND healing properties.

Whilst crystals survive for thousands of years within our earth, they are still delicate and require gentle care. For more information, visit our crystal care page 

We have a Live Sale X Crystal Class on Tuesdays at 7pm on our Instagram (@ulunalife) which is a fantastic place to learn about the scientific and spiritual properties of crystals. (with the added bonus of being able to purchase crystals at the same time!) 

For those wanting to expand their crystal knowledge, we offer masterclasses, courses and experiences that are designed to expand your knowledge on what crystals are and how to benefit from their subtle vibrations.

Email our team at info@uluna.com.au to find out about our next release dates for masterclasses and courses.

You may notice that you are drawn to a particular crystal for reasons you might not be able to describe; some crystals choose you! For this reason, we encourage you to rely on your intuition when choosing a crystal. 

Another way is to consider the energetic, physical and emotional connection of each chakra and select a stone of the colour that connects to that chakra. EG: Communication or self expression focussed crystals are blue and connect to the throat chakra.

Learn more about chakras here: https://uluna.com.au/pages/chakra-experience

Each crystal on our website will mention in the description if the item is “intuitively selected” by our team (this usually includes tumble and palm stones) Otherwise, it is safe to assume your item is the exact piece in the image. As we mostly deal with one-off raw minerals, the crystal shown in the photograph will be the crystal you receive. 

If you are interested in a specific crystal or mineral, please get in contact with our Gemologist and crystal expert  stacey@uluna.com.au 

Our oldest stone is a 4.5 billion year old iron meteorite from Arizona USA.
https://uluna.com.au/collections/meteorites-tektites/products/canyon-diablo-iron-meteorite-04

We also have rocks and fossils dating back billions of years!

Yes we do! We have a wide variety of fossils available for purchase here
All certified by our genmologist.

Yes! We offer a range of meteorites available for purchase here
All certified by our gemmologist.

We have an extensive assortment of native Australian minerals and crystals including opal, quartz varieties, azurite, fossils and meteorites. Explore the collection here.

It is best to use our roller blends and diffuser blends within 12 months and our water based mists within 6 months to retain their potency of smell and effectiveness. 

Essential oils should be kept out of direct sunlight and stored in a cool, dry place. You can keep your blends in the fridge to enjoy on a hot day. 

No, for children under the age of 6 they may need a higher dilution. To arrange a blend that is safe for babies and toddlers, please contact our aromatherapist at julie@uluna.com.au.
For more safety information, click here.

Always seek advice from your medical practitioner if you are pregnant, attempting to fall pregnant or are breastfeeding. Some oils can affect our hormones and may discourage lactation so it is best to check with your medical team. 

For more safety information, click here. 

Roller blends are oil based and can be enjoyed aromatically or topically.

Aromatic application:

The science of smell.
People tend to respond emotionally with their sense of smell more than any other of our senses. This is partly because the area of the brain associated with smell (Olfaction) also is related to memories and emotions. 

Our olfactory nerves are located in the nasal cavity and these send messages to the brain where both memory and emotions are processed and stored. This section of the brain is then connected to other parts of the brain (Pituitary gland & Hypothalamus), which triggers various chemical actions and reactions within our body.

As a result of the connection between the olfactory nerves and our brain’s limbic system the reaction to “Smell” is immediate.

All one miniscule, but very effective, chain reaction.

The variety of molecules within different essential oils causes differing “chain reactions” therefore various responses to each essential oil tap into a wide range of memories and emotional responses for each individual.

A very simple way to gain immediate benefits from your oils is to simply “Sniff” them directly or enjoy the aroma off your skin and pulse points.

For an intense and quick inhalation, apply a little oil or mist to the palm of your hand, rub your hand together to warm the oils then breathe from your cupped hands. 

A quick sniff of your oil should give you a quick response in those times of need… a buzz of energy from “Zest”, a lift of happy feelings in “Joy”, a calming, focusing moment with “Hush” etc.. 

Topical application:

The quickest way for our bodies to absorb essential oils and disperse into our bloodstream is through the pores on the soles of our feet. As strange as this may seem, these pores are the largest therefore the most effective for absorbing and releasing into the bloodstream. 

As well as applying to the soles of your feet it is helpful to apply to the area the oils are working to address. For instance “Feels”, which helps to instil loving feelings, for self and others, can be applied to the area around your heart. 

All blends work well on the 9 pulse points of the body: 

1. Temples 
2. Side of neck
3. Heart space
4. Inside of elbow 
5. Wrist 
6. Hip fold 
7. Behind the knee
8. Inner ankle
9. Top of foot 

Other points of application are:

1. Back of neck
2. Upper and lower abdomen
3. Lower back
4. Collar bones
5. Soles of your feet (best for absorption - take care not to slip)

Whilst you would never use a full strength Essential oil blend on children or babies you may find benefit in Misting the bathroom lightly with “Slumber” whilst they have their night time bath to assist them with a sense of calm prior to sleep.

Generally an order will be shipped within 24 - 48 hours of receipt however please allow up to 72 hours as we do not operate on weekends and public holidays.

More information on shipping estimates and delivery times is available here.

We offer Laybuy, Afterpay, Paypal and most major credit cards. To arrange a direct deposit or cash payment please contact our headquarters team at info@uluna.com.au

We offer Layby to single items over $300 AUD. We require a 20% deposit and the length of term is 8-12 weeks depending on the total value of the arrangement.

All Layby arrangements attract a 4% processing fee and instalments are charged automatically to your desired card for the duration of the payment plan term.

To enquire about layby for your next Uluna purchase, contact our team at admin@uluna.com.au

Yes, we offer Afterpay and Laybuy for Australian and New Zealand customers only.
If you have a Paypal account you may also have access to their Pay-in-4 option as well.

Yes we do! Our Crystal Gallery and Wellness space is located at 40/42 McArthurs Road, Altona North, 3025, VIC 

Monday       | 10:30am - 5:00pm

Tuesday      | closed

Wednesday |10:30am - 5:00pm

Thursday     | 10:30am - 5:00pm

Friday          | 10:30am - 5:30pm

We have one open day on a weekend once a month. Click here for more details. 

Yes we have a Live Sale X Crystal Class on Instagram on Tuesday’s at 7pm AEDT.
Read more about our Live Sales here.

Email: For general enquiries, email us at info@uluna.com.au
Phone: 0401159458 (Monday - Friday 10am-5pm)

Instagram: @ulunalife

Facebook Messenger: @ulunalife

Fill out a contact form on our website here.

Our Uluna Experiences are rituals designed to take you on a specific journey. Each experience has elements that work together so you can create mindful practices at home for a specific energy and outcome.

Our latest Uluna Experience was for ‘self guidance’ and we curated a collection that included white topaz crystals, essential oil aroma blend and guided meditation. Each element worked together so you can experience a powerful 20 mindful practice in the comfort of your own home.

These experiences are designed to be tools in your self-development toolbox to guide you in unique ways. Our current experiences include: Personal Power, Self Guidance, Focus + Expansion and our Chakra Journey.

Each product has a customised affirmation to help you manifest the positive changes supported by the oils and crystals.

An affirmation is one of the many ways we can re-program our brains to influence a positive change within ourselves. 

Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to add coding through various sensory inputs. 

Affirmations are positive words, typically in statement form, that reinforces a positive feeling, emotion or action that you wish to manifest within yourself. By repeating an affirmation, either in your mind or aloud to yourself, you are programming your brain with an instruction. As affirmations are statements set in present time, much like our own conscious and unconscious thoughts, we can replace old negative ways of thinking with new ways that are encouraging, positive and uplifting. This literal communication with our mind can affect our emotions, behaviours and physical wellbeing by potentially reducing stress and anxiety. 

Each product has a customised visualisation to help you manifest the positive changes supported by the oils and crystals.

A visualisation is one of the many ways we can navigate meditative practices by sourcing memories of sensory stimulations to completely engulf our imagination into a pleasant and calming exercise.

Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to draw on positive memories of smell, sound, touch, taste and vision to bring our mind back to a state of tranquillity. Think of a visualisation as a method to go to your mind’s ‘happy place’.

A visualisation works most effectively if the imagined scene evokes all of our senses. This powerful practice of visualising can encourage our brains to physically feel the experience and recap the rewards of the pleasant ‘experience’.

By incorporating this process of sitting quietly and imagining, visualising and experiencing into your self-care ritual you will be more likely to experience positive changes within yourself.