Where do you source your crystals?
Our crystals are sourced over the world, from Tasmania to the highest peaks of the Himalayas in Nepal. Some have come from out of space that fell on the earth millions of years ago.
Are your crystals ethical?
Yes, our crystals are ethically sourced & sold.
Ethical mining/sourcing refers to the conditions in which a crystal is unearthed and the people and/or businesses that do it. Whilst a mineral may be sourced ethically from the earth, many stones are sent to factories in other countries for cutting and polishing into spheres and generators.
The label of ethics also applies to the selling and consumer purchasing.
Crystals must be correctly identified, certified as natural with any treatments disclosed. Too often crystals are lab grown or treated in a lab and sold as natural. This is incredibly important to us (and our in-house gemmologist) so each piece is tested and certified and accompanied by an authenticity card.
We pride ourselves on our crystal ethics, from earth to home.
Are your crystals certified?
Uluna is Australia’s only gemologist owned and certified crystal brand.
What is a gemmologist?
Gemmology is the scientific study of gem-materials. Gemmologists identify and examine gemstones, organic material, crystals and carvings using laboratory equipment including microscopes, UV light, refractometer, spectrascopes and other types of grading instruments.
A gemmologist can only receive fellowship (FGAA after their name) if they have been board-approved and have passed their exams with distinction.
Our co-founder Stacey Lim FGAA holds the Vice President position at the Gemmological Association of Australia Victorian Division and teaches classes such as ‘Silica Gems’, ‘Opals’ and Crystallography.
Why do you have mostly raw crystals?
In the current crystal industry most polished and carved stones are shipped from their country of origin to factories in India and China that do not operate ethically. As Uluna’s focus is on reducing the carbon footprint of a crystal’s journey, this means sourcing directly from the source of origin. Some countries have lapidarists that polish locally (e.g. Madagascar and Afghanistan) and so we have limited polished and carved stones.
Adding to this we value a crystals formation and see the benefit in these crystalline forms for their aesthetic AND healing properties.
How do I care for my crystals?
Whilst crystals survive for thousands of years within our earth, they are still delicate and require gentle care. For more information, visit our crystal care page
Where can I learn more about crystals?
We have a Live Sale X Crystal Class on Tuesdays at 7pm on our Instagram (@ulunalife) which is a fantastic place to learn about the scientific and spiritual properties of crystals. (with the added bonus of being able to purchase crystals at the same time!)
For those wanting to expand their crystal knowledge, we offer masterclasses, courses and experiences that are designed to expand your knowledge on what crystals are and how to benefit from their subtle vibrations.
Email our team at email@example.com to find out about our next release dates for masterclasses and courses.
How do I choose a crystal?
You may notice that you are drawn to a particular crystal for reasons you might not be able to describe; some crystals choose you! For this reason, we encourage you to rely on your intuition when choosing a crystal.
Another way is to consider the energetic, physical and emotional connection of each chakra and select a stone of the colour that connects to that chakra. EG: Communication or self expression focussed crystals are blue and connect to the throat chakra.
Learn more about chakras here: https://uluna.com.au/pages/chakra-experience
Will I be receiving the same crystal that is in the photograph?
Each crystal on our website will mention in the description if the item is “intuitively selected” by our team (this usually includes tumble and palm stones) Otherwise, it is safe to assume your item is the exact piece in the image. As we mostly deal with one-off raw minerals, the crystal shown in the photograph will be the crystal you receive.
Can you source rare/specific crystals?
If you are interested in a specific crystal or mineral, please get in contact with our Gemologist and crystal expert firstname.lastname@example.org
What is your oldest crystal/mineral?
Our oldest stone is a 4.5 billion year old iron meteorite from Arizona USA.
We also have rocks and fossils dating back billions of years!
Do you sell fossils?
Yes we do! We have a wide variety of fossils available for purchase here
All certified by our genmologist.
Do you sell meteorites?
Yes! We offer a range of meteorites available for purchase here
All certified by our gemmologist.
What Australian crystals do you sell?
We have an extensive assortment of native Australian minerals and crystals including opal, quartz varieties, azurite, fossils and meteorites. Explore the collection here.
Are your essential oils organic?
Yes! Our aromatherapist ensured that all of our essential oils are organic and sustainably sourced - most from their native origins.
Do you create custom blends?
Yes! Our aromatherapist Julie can create your own bespoke aroma.
For a consultation and pricing please email her at email@example.com
Do essential oils expire and how should I store them?
It is best to use our roller blends and diffuser blends within 12 months and our water based mists within 6 months to retain their potency of smell and effectiveness.
Essential oils should be kept out of direct sunlight and stored in a cool, dry place. You can keep your blends in the fridge to enjoy on a hot day.
Are Uluna’s essential oils safe for children and babies?
Are essential oils safe if I'm pregnant or breastfeeding?
Always seek advice from your medical practitioner if you are pregnant, attempting to fall pregnant or are breastfeeding. Some oils can affect our hormones and may discourage lactation so it is best to check with your medical team.
For more safety information, click here.
What is the difference between a roller, mist and diffuser blend?
Roller blends are oil based and can be enjoyed aromatically or topically.
The science of smell.
People tend to respond emotionally with their sense of smell more than any other of our senses. This is partly because the area of the brain associated with smell (Olfaction) also is related to memories and emotions.
Our olfactory nerves are located in the nasal cavity and these send messages to the brain where both memory and emotions are processed and stored. This section of the brain is then connected to other parts of the brain (Pituitary gland & Hypothalamus), which triggers various chemical actions and reactions within our body.
As a result of the connection between the olfactory nerves and our brain’s limbic system the reaction to “Smell” is immediate.
All one miniscule, but very effective, chain reaction.
The variety of molecules within different essential oils causes differing “chain reactions” therefore various responses to each essential oil tap into a wide range of memories and emotional responses for each individual.
A very simple way to gain immediate benefits from your oils is to simply “Sniff” them directly or enjoy the aroma off your skin and pulse points.
For an intense and quick inhalation, apply a little oil or mist to the palm of your hand, rub your hand together to warm the oils then breathe from your cupped hands.
A quick sniff of your oil should give you a quick response in those times of need… a buzz of energy from “Zest”, a lift of happy feelings in “Joy”, a calming, focusing moment with “Hush” etc..
The quickest way for our bodies to absorb essential oils and disperse into our bloodstream is through the pores on the soles of our feet. As strange as this may seem, these pores are the largest therefore the most effective for absorbing and releasing into the bloodstream.
As well as applying to the soles of your feet it is helpful to apply to the area the oils are working to address. For instance “Feels”, which helps to instil loving feelings, for self and others, can be applied to the area around your heart.
All blends work well on the 9 pulse points of the body:
- Side of neck
- Heart space
- Inside of elbow
- Hip fold
- Behind the knee
- Inner ankle
- Top of foot
Other points of application are:
- Back of neck
- Upper and lower abdomen
- Lower back
- Collar bones
- Soles of your feet (best for absorption - take care not to slip)
Where can I spray my mist?
Our mists are safe for skin and linen. They’re created for use “around” you. By “Spritzing” your immediate environment you will aid in cleansing and preparing your personal space or sacred space. This is particularly helpful as part of a routine. For example, you may choose to use your “Slumber” mist by spraying around your bedroom and pillow before sleep.
Whilst you would never use a full strength Essential oil blend on children or babies you may find benefit in Misting the bathroom lightly with “Slumber” whilst they have their night time bath to assist them with a sense of calm prior to sleep.
How long will it take for my package to arrive?
Generally an order will be shipped within 24 - 48 hours of receipt however please allow up to 72 hours as we do not operate on weekends and public holidays.
More information on shipping estimates and delivery times is available here.
What payment methods do you accept?
We offer Laybuy, Afterpay, Paypal and most major credit cards. To arrange a direct deposit or cash payment please contact our headquarters team at firstname.lastname@example.org
What does your internal Layby options look like?
We offer Layby to single items over $300 AUD. We require a 20% deposit and the length of term is 8-12 weeks depending on the total value of the arrangement.
All Layby arrangements attract a 4% processing fee and instalments are charged automatically to your desired card for the duration of the payment plan term.
To enquire about layby for your next Uluna purchase, contact our team at email@example.com
Do you offer ‘buy now, pay later’?
Yes, we offer Afterpay and Laybuy for Australian and New Zealand customers only.
If you have a Paypal account you may also have access to their Pay-in-4 option as well.
Do you have a physical store?
Yes we do! Our Crystal Gallery and Wellness space is located at 40/42 McArthurs Road, Altona North, 3025, VIC
Monday | 10:30am - 5:00pm
Tuesday | closed
Wednesday |10:30am - 5:00pm
Thursday | 10:30am - 5:00pm
Friday | 10:30am - 5:30pm
Is your retail space open on weekends?
We have one open day on a weekend once a month. Click here for more details.
Do you have any other retail stockists?
We currently only have one retail stockist “Hello Blooms” - a florist delivery brand located in Victoria. They have a local and “Australia Wide” service so you can order Uluna to be delivered alongside gorgeous blooms. Visit their website here.
Do you offer wholesale?
Yes we have a range of Uluna products that are available for wholesale. To discuss becoming an Uluna stockist please email our sales team at firstname.lastname@example.org.
How often do you release new products?
We update our website most weeks and release new crystals weekly via our Live Sale X Crystal Class. Read more about our Live Sales here.
Do you have Crystal Live Sales on Instagram or Facebook?
Yes we have a Live Sale X Crystal Class on Instagram on Tuesday’s at 7pm AEDT.
Read more about our Live Sales here.
How do I contact Uluna?
Do you offer discounts?
We hold 2 major sales events each year, boxing day sales and another at a random time throughout the year. Generally speaking we do not discount our products.
What are your Uluna experiences?
Our Uluna Experiences are rituals designed to take you on a specific journey. Each experience has elements that work together so you can create mindful practices at home for a specific energy and outcome.
Our latest Uluna Experience was for ‘self guidance’ and we curated a collection that included white topaz crystals, essential oil aroma blend and guided meditation. Each element worked together so you can experience a powerful 20 mindful practice in the comfort of your own home.
These experiences are designed to be tools in your self-development toolbox to guide you in unique ways. Our current experiences include: Personal Power, Self Guidance, Focus + Expansion and our Chakra Journey.
What courses and masterclasses do you offer?
YES! We have an online space dedicated to your educational journey with Crystals and mindfulness. Visit Uluna Life here.
What is an affirmation?
Each product has a customised affirmation to help you manifest the positive changes supported by the oils and crystals.
An affirmation is one of the many ways we can re-program our brains to influence a positive change within ourselves.
Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to add coding through various sensory inputs.
Affirmations are positive words, typically in statement form, that reinforces a positive feeling, emotion or action that you wish to manifest within yourself. By repeating an affirmation, either in your mind or aloud to yourself, you are programming your brain with an instruction. As affirmations are statements set in present time, much like our own conscious and unconscious thoughts, we can replace old negative ways of thinking with new ways that are encouraging, positive and uplifting. This literal communication with our mind can affect our emotions, behaviours and physical wellbeing by potentially reducing stress and anxiety.
What is a visualisation?
Each product has a customised visualisation to help you manifest the positive changes supported by the oils and crystals.
A visualisation is one of the many ways we can navigate meditative practices by sourcing memories of sensory stimulations to completely engulf our imagination into a pleasant and calming exercise.
Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to draw on positive memories of smell, sound, touch, taste and vision to bring our mind back to a state of tranquillity. Think of a visualisation as a method to go to your mind’s ‘happy place’.
A visualisation works most effectively if the imagined scene evokes all of our senses. This powerful practice of visualising can encourage our brains to physically feel the experience and recap the rewards of the pleasant ‘experience’.
By incorporating this process of sitting quietly and imagining, visualising and experiencing into your self-care ritual you will be more likely to experience positive changes within yourself.