PRODUCT FAQs

• Are all of your products natural? 
  Short answer: yes! 
  Long answer: yes yes yes! 
  Super long answer: Aside from our crystals being natural, our oils and other organic/botanical ingredients are completely natural, vegan and cruelty free. We use cold pressed and steam distilled therapeutic grade essential oils free from parabens, sulphates, synthetic fragrances and animal ingredients.
  
  Our products are created using recyclable and reusable packaging, lots of love and good vibes. Don’t let the fabulous packaging fool you, we are as fancy on the inside as we are on the outside.

• Are all of your products Vegan? 
  Yes! We do not test on animals or use animal products although our resident cat Bam gives each crystal the nod of approval.
  
  
• Where do you source your ingredients? 
  Our oils are sourced indigenously from their natural habitat, not from a farm of foreign soil to the origins of each plant. Sourced using ethical and sustainable practices. Our crystals are sourced from all over the world. We focus on sourcing the highest quality crystals whilst keeping local communities and mining practices in mind. No blood diamonds here. 
  
  
• Where are your products made? 
  Right here in Melbourne, Australia, under the watchful eyes of our quality control cat and toddler.
  
  
• Do your products expire? 
  No, but we recommend you use them within 12 months to maintain the integrity of the oils.
  
  
• How do I use essential oils?
  Essential oils can be experienced either topically or aromatically. An information card that explains the applications and uses for that product type accompanies each of our products. Please see our oil information page here for safety guidelines and more information about essential oils and their properties. Learn more about our oils here
  
  
• Are your products safe for children and babies?
  Always store Uluna products out of reach of children. Children require a weaker dilution than adults to be safe on their smaller and more sensitive systems. Learn more about oil safety here
  
  
• Do your products contain any nut oils?
  No, our products are made without nut oils. Whilst we pour our products in a sterile environment we are not a nut free space (we eat lots of peanut butter), so caution must still be taken for those that are highly allergic to nuts.
  
  
• Can I have a bad reaction to an essential oil?
  Yes. Much like food allergies there is always a chance that you may feel some irritation to an essential oil. We recommend doing a test past on your inner elbow for topical products. Roll on and leave for 20 minutes to see if any irritation occurs.
  
  
• What is an affirmation and how does it work?
  An affirmation is one of the many ways we can re-program our brains to influence a positive change within ourselves.
  
  Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to add coding through various sensory inputs.
  
  Affirmations are positive words, typically in statement form, that reinforces a positive feeling, emotion or action that you wish to manifest within yourself. By repeating an affirmation, either in your mind or aloud to yourself, you are programming your brain with an instruction. As affirmations are statements set in present time, much like our own conscious and unconscious thoughts, we can replace old negative ways of thinking with new ways that are encouraging, positive and uplifting. This literal communication with our mind can affect our emotions, behaviours and physical wellbeing by potentially reducing stress and anxiety.
  
  
• What is a visualisation and how does it work?
  A visualisation is one of the many ways we can navigate meditative practices by sourcing memories of sensory stimulations to completely engulf our imagination into a pleasant and calming exercise.
  
  Our brains are powerful computers that are programmed from day one and continually updated through life experiences. As adults we can continue to draw on positive memories of smell, sound, touch, taste and vision to bring our mind back to a state of tranquility. Think of a visualisation as a method to go to your mind’s ‘happy place’.
  
  A visualisation works most effectively if the imagined scene evokes all of our senses. This powerful practice of visualising can encourage our brains to physically feel the experience and recap the rewards of the pleasant ‘experience’.
  
  By incorporating this process of sitting quietly and imagining, visualising and experiencing into your self-care ritual you will be more likely to experience positive changes within yourself.
  
  
• Do you create customised oil blends? Yes we can! Email our potions master (essential oil specialist) at info@uluna.com.au and she can create something that is just right for your needs.
  
  
• Can you source extraordinary, rare or unique crystals? 
  Absolutely! We have incredible suppliers and crystal connections and we would be all too excited to go on a crystal mission for you. Email our gemmologist at info@uluna.com.au
  
  
• Can I purchase the roller, mist or companion crystals on their own or do I have to purchase the kits?
  Currently we only sell our essential oil products in a kit with a companion crystal. We believe in combining the two together to completely harness their combined magic. Please send us an email if you have a special request to info@uluna.com.au
  
  
• Do you have any stockists other than online?
  Our website currently the only place you can purchase Uluna products.
  
  
• Can I stock your product in my retail store?
  Please send your wholesale enquiries to hello@uluna.com.au, we’d love to hear from you!
  

PAYMENTS & SHIPPING FAQs

• All prices are quoted in Australian Dollars.
  
  
• What methods of payment do you accept? 
  Our online store accepts mastercard, visa or paypal. We do not accept IOU’s or pirate gold. Actually, ask us about pirate gold payment...
  
  
• How do you package your products?
  We package all of our products carefully to ensure they arrive safely in your arms. Our products come to you in beautifully designed packaging. Whether it is a gift for yourself or a gift for someone else, it will feel like Christmas when it arrives!
  
  
• How much does shipping cost?
  Standard post is calculated on weight and varies between $10 - $15
  Heavy goods shipping (over 2kg) $20
  Standard express post is $20
  
  
• How long will it take for my package to arrive?
  The below timings are maximum lengths and parcels typically arrive sooner rather than later. All orders will be processed and shipped within 24 hours. If you require your product urgently, please get in touch so we can do our best to have your parcel delivered asap!
  
  We use AusPost for shipping services. All of our parcels are provided with tracking details. All orders over $150 require signature on delivery.
  Regular post: major cities/metro areas 4-6 days, rural 5-7 days.
  Express post: major cities/metro areas 2-3 days, rural 4-6 days.
  
  
• What if there are shipping delays?
  Unfortunately this is out of our control as delivery timings are subject to our postage provider. We can only provide estimated delivery time frames and cannot assume responsibility for any undue delays by the postage provider’s services. Peak holiday periods, public holidays or extreme weather conditions may affect the delivery estimates.
  
  
• Do you ship internationally?
  Yes, we can ship to most locations. International shipping is $45 AUD for orders under 2kg.
  For remote locations, large crystal specimens or bulk orders we can obtain a quote prior to you purchasing. Email us at info@uluna.com.au to find out more.
• What if I am not happy with my purchase?
  If you have any problems with your purchase (not received, not what you were expecting, received damaged etc. ) PLEASE contact us so that we can make it right. 
  
  Please keep in mind that our products are hand-crafted with 100% natural ingredients, so there may be slight variations between batches. Our crystals are natural and hand selected for their quality and energy so no two pieces are identical in shape and form.

Have a question we haven't answered?
Contact us with your queries and we will do our best to assist you as quickly as possible!